Frequently Asked Questions

Technology & Audio

How does bone conduction technology work?

Unlike conventional in-ear earbuds or over-ear headphones that channel sound waves down the ear canal, bone conduction transducers send gentle acoustic vibrations directly through your cheekbones to your inner ear (cochlea). This leaves your ear canals completely unobstructed, delivering clear audio while maintaining 100% environmental awareness.

Is there sound leakage in quiet office environments?

Our headsets employ directional acoustic acoustic cavities that focus sound toward your auditory system and cancel external sound dispersion by up to 80%. At moderate volumes, nearby colleagues will not hear your music or voice calls.

Charging & Battery

How does the magnetic snap-on charging work?

The charging interface utilizes calibrated neodymium magnetic pins that snap securely into place with one hand. This completely portless design eliminates dust buildup and wear while preserving waterproof integrity.

What is the battery playback endurance?

Our headsets provide 8 to 10 hours of continuous playback on a full charge. A quick 10-minute charge delivers up to 2 hours of listening time.

Durability & Fit

Can I wear bone conduction headsets with glasses or a helmet?

Yes. The wrap-around titanium memory-wire frame sits flat and ergonomically behind your head, resting cleanly alongside eyeglass stems and cycling helmets without pinch points.

Are the headsets waterproof?

Yes. Our sports models carry IP68 submersible certification, withstanding heavy sweat, downpours, and direct freshwater rinsing.

Shipping & Guarantee

What are your shipping timelines in North America?

Standard domestic shipping takes 3–5 business days. All orders include end-to-end tracking.

What is your warranty and return policy?

We back every product with a 30-day money-back guarantee and a comprehensive 2-year manufacturer warranty.